Covid 19 Update

Hi There Crew 😉

We just want to let you know that we're here for you, taking care to get orders to you safely and to keep you up to date on the changes we've made during this time...

Social distancing, self-isolation and hygiene

• Our Crew are set up remotely, where they are still available to support you 24/7 with any queries via Facebook messenger, Insta DM, and email.

• Our carriers are practicing social distancing, meaning that you can select contactless delivery or safe place for your order, maintaining the social distancing rules for both you and our drivers.

Looking after you
• We are doing all we can to ensure that your orders get to you as fast as they can, but we know that you, our lovely customers, will understand if there is a bit of a delay whilst we adjust to new ways of working.

• We’ve extended our returns period so that you can shop with confidence from the comfort of your home. Please don’t panic if you’re in self-isolation and need to make a return, the most important thing is that you follow the Government guidelines. Please wait to return any item until it is safe for you to do so.
• We’ve also had a number of questions regarding the safe handling of mail. The World Health Organisation and the Australian Department of Health have stated that the risk of contracting COVID-19 through handling of mail or parcels is extremely low. Nevertheless, we’ve introduced health and safety protocols in our facilities that ensure that mail and parcels are handled safely and that human contact is minimised. Contactless parcel deliveries where a signature is no longer required is also reducing risks.
Shipping & Returns Updates🛸
• At The New Moon Crew, we’re working hard to deliver for our customers in these difficult times. We are however, experiencing significant delivery delays in our supplier network due to limited flights both international and domestic, social distancing requirements and a substantial increase in parcel volumes as more people shop online.

• We know you’re super keen to find out when you’ll receive your deliveries. All our items are shipped through Australia Post. You can track your delivery through parcel tracking on the MyPost App. We ask for your patience with the contact centre colleagues who are doing their best to keep up with the additional demand.

• So you can still return products, we have extended the returns period from 30 days to 60 days.

Take care my loves 💖
Ren & Crew xxx